More info:
Level: Supervisory, junior to middle management
Who should attend?: All supervisors, junior and middle management
Duration: 1-day (08:30 – 16:30)
Cost: PE – R1 700 pp | CPT & POL – R1 820 | JHB & DBN – R 1 950
Aim:
Management training and supervisor training underpins the success of every company. Very few companies fail because the workers did not do their jobs correctly. Most teams, departments and organisations fail because the management and leadership failed to do their jobs correctly. Management training delivers exceptional ROI. The question you have to ask is, ‘Can we afford not to do this?’
Course Content:
The Definition of Assertiveness
Understanding what assertiveness is and what it is not
Assertiveness vs. Unassertiveness and Aggression
Identifying behaviours and body language of the above communication styles
How Unassertive Behaviour Manifests
Recognising the situations where we tend to be unassertive and how these translate to daily behaviours and habits
The Consequences of Not Being Assertive
How being unassertive impacts on career, lives, jobs and those around us
How Assertive Behaviour Manifests
The positive results of assertive behaviour
Changing Others By Changing Yourself
Recognising your power and sphere of influence
Recognising the Choice of Victim or Victor
Finding the positive and the CAN do in the situation
Understanding People
Recognising the different personality types and their communication styles
Body Language
Reading it, understanding it, using it
Techniques for Building Assertiveness
4 basic techniques, Physical, Saying No in Different Ways, Broken Record, DESC, Fogging
Criticism
How to give and how to receive
Working Towards Good Confidence
Recognising that being more assertive needs continual work and mindfulness
Assertiveness Podcast – The Main Form of Communication
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